Complaints Policy

How to complain

Contact Bridgeford Furniture Company Limited trading as Carrick Suite Dreams at [email protected], 042 969 2553, or Kingscourt Road, Carrickmacross, Co. Monaghan, A81 A304.

Explain what happened, the outcome sought and how to contact you. Include an order reference, dates, product and useful evidence. Do not send full card details.

What happens next

We aim to acknowledge a complaint within two working days and give a substantive response within ten working days. If investigation needs longer, we explain why, who is handling it and the next update date. Accessibility accommodations and a preferred response format are available on request.

Review and escalation

If dissatisfied, reply within 14 days and ask for review by a manager not responsible for the original response where practicable. The review considers the evidence and proposed remedy and normally responds within ten working days.

External rights

Our process does not delay or restrict statutory rights. Depending on the issue, you may contact the Competition and Consumer Protection Commission, Data Protection Commission, seek an accessibility compliance remedy, use an applicable alternative dispute process, or bring a claim in the appropriate court.

Records and improvement

We restrict complaint records to staff/providers who need them, retain them under our Privacy Policy and use aggregated themes to improve products, delivery and service.